Company:
Silcock Dawson
Sector:
Building Services Consulting Engineers
Location:
4 UK Offices
Website:
Project Costing
CRM
QA
Established in 1984, Silcock Dawson & Partners are a leading firm of building services consulting engineers offering a wide range of services throughout the UK and Europe. With their existing practice management system complex and difficult to use, it was decided a new system was needed in order to help run the business as efficiently as possible.
“Prior to the implementation of Rapport3 our practice management system was much too complex and far from being an easy-to-use, everyday tool” explains John Silcock, Managing Director. “Consequently it was having a negative impact on our confidence in it.”
Any new product invested in would need to be intuitive and able to easily provide the latest business and project information when required to help the Directors understand how their projects were running in terns of cost and programme. It also needed to reduce admin time by producing invoices.
Ongoing support has also been an important factor, with the team at Cubic Interactive continuing to improve and develop the software package based on user feedback. Regular ‘Usergroup’ meetings allow customers to discuss Rapport3 with other users, and to talk through future requirements directly with the development team.
“The Usergroups are particularly useful” enthuses John. “The Cubic team really do listen to our feedback and requirements and often introduce possible new features during the sessions, which is a far cry from the previous provider we tried. I would most definitely recommend Cubic Interactive to other businesses. Their product ‘Rapport3’ and professionalism during our implementation was excellent.”
Ongoing support has also been an important factor, with the team at Cubic Interactive continuing to improve and develop the software package based on user feedback. Regular ‘Usergroup’ meetings allow customers to discuss Rapport3 with other users, and to talk through future requirements directly with the development team.
“The Usergroups are particularly useful” enthuses John. “The Cubic team really do listen to our feedback and requirements and often introduce possible new features during the sessions, which is a far cry from the previous provider we tried. I would most definitely recommend Cubic Interactive to other businesses. Their product ‘Rapport3’ and professionalism during our implementation was excellent.”
Ongoing support has also been an important factor, with the team at Cubic Interactive continuing to improve and develop the software package based on user feedback. Regular ‘Usergroup’ meetings allow customers to discuss Rapport3 with other users, and to talk through future requirements directly with the development team.
“The Usergroups are particularly useful” enthuses John. “The Cubic team really do listen to our feedback and requirements and often introduce possible new features during the sessions, which is a far cry from the previous provider we tried. I would most definitely recommend Cubic Interactive to other businesses. Their product ‘Rapport3’ and professionalism during our implementation was excellent.”